Legal Notice — My Tails
Version 2.0 · In force since 22 July 2026 · Supersedes the May 2026 version · History: mytails.eu/legal/historial
In compliance with Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), users are informed of the following identifying details of the owner of the website mytails.eu:
1. Owner's identifying details
| Field | Data |
|---|---|
| Name and surname | Natalia Grishchenko |
| NIF | Z4429651V |
| Address | Av. Carlota Alessandri 234, 29620 Torremolinos, Málaga, Spain |
| hello@mytails.eu | |
| Economic activity | Intermediation platform for pet care services (IAE heading [—]) |
| Website | https://mytails.eu |
ℹ️ My Tails operates as a self-employed person (autónomo). It is not registered in the Commercial Registry.
2. Purpose of the website
mytails.eu is a digital intermediation platform that connects pet owners with professional caregivers (sitters) for the contracting of the following services:
- Boarding — accommodation of the animal at the caregiver's home
- House Sitting — care of the animal at the owner's home
- Day Care — daytime care, visits and walks
- Dog Walking — dog-walking service
My Tails acts solely as an intermediary between the parties. The service contract is established directly between the pet owner and the caregiver. My Tails is not a party to that contract.
3. Intellectual and industrial property
All content on the website — including texts, images, logos, graphic design, source code and structure — is the property of Natalia Grishchenko or has been licensed for its use.
The reproduction, distribution, public communication or transformation of such content without the prior written authorisation of the owner is expressly prohibited, except in the cases permitted by applicable law.
The My Tails trademark is in the process of being registered with the Spanish Patent and Trademark Office (OEPM).
4. Liability
My Tails is not responsible for:
- The quality, suitability or outcome of the services provided by caregivers
- Harm caused to the animal during the provision of the service (governed by the Terms of Service)
- The content of third-party websites linked from this platform
- Service interruptions due to technical causes beyond My Tails' control
The above is without prejudice to the liability that may correspond to My Tails in its capacity as an intermediary platform where it has actual knowledge that the provision of the service is unlawful or causes harm and has not acted diligently to remove or prevent it, in accordance with Articles 16 and 17 of Law 34/2002 (LSSI-CE) and Article 6 of Regulation (EU) 2022/2065 (DSA).
5. Digital Services Act (DSA)
My Tails operates as an online intermediary platform within the meaning of Regulation (EU) 2022/2065 of the European Parliament (Digital Services Act, DSA), applicable since February 2024.
The competent authority for DSA supervision in Spain is the National Commission on Markets and Competition (CNMC), designated as Digital Services Coordinator. The DSA does not establish any register of platforms, so My Tails is not entered in any register of this nature. As a micro-enterprise, My Tails is exempt from the obligations of Section 3 of Chapter III of the DSA (Articles 20 to 28) by virtue of Article 19 of the DSA, and complies with the obligations applicable to all intermediary service providers (Articles 11, 12, 14, 16 and 17).
5.1 Single point of contact (Articles 11 and 12 of the DSA)
Authorities, users and third parties may contact My Tails by electronic means at: hello@mytails.eu. Languages of communication: Spanish and English. Notices of allegedly illegal content (Article 16 of the DSA) should be sent to the same address and will be processed within a maximum of 15 working days, with a reasoned communication of the decision adopted.
6. Applicable law and jurisdiction
This Legal Notice is governed by Spanish law. Where the user is a consumer, the competent court will be that of their domicile, and no agreement to the contrary is valid (Article 90.2 of the TRLGDCU and Article 54.2 of the Civil Procedure Act). For users who are not consumers, the parties submit to the courts of Torremolinos.
7. Alternative dispute resolution
The European online dispute-resolution platform ceased to operate in 2025, following the repeal of Regulation (EU) 524/2013 by Regulation (EU) 2024/3228. The consumer may address their complaint to My Tails at hello@mytails.eu; My Tails will acknowledge receipt within 48 hours and respond with a statement of reasons within a maximum of 15 working days. The consumer may also turn to the Consumer Arbitration Boards (Juntas Arbitrales de Consumo) of their autonomous community, to the municipal consumer information services (OMIC) and, in cross-border disputes, to the European Consumer Centre in Spain (www.cec-msc.es).
8. Accessibility
My Tails is a micro-enterprise within the meaning of Article 3 of Law 11/2023 of 8 May (fewer than ten employees and annual turnover below two million euros) and is therefore exempt from the accessibility obligations established for e-commerce services in that law. Nevertheless, My Tails voluntarily applies the WCAG 2.1 level AA guidelines in the design of the platform. Any access difficulty can be reported at hello@mytails.eu.
9. Contact
For any query regarding this Legal Notice:
📧 hello@mytails.eu
This Legal Notice may be updated at any time. Periodic review is recommended.